A credit or debit card must be used to confirm any booking. Airlines can deny boarding without the proper identification. Sign up. On the booking of any accommodation you will receive a reference number and a booking confirmation email from [email protected]. Although we specialize in student and youth discounts, most of our promo codes apply for all ages. your hotelier) and your travel consultant as soon as possible who will endeavour to put things right. We are not obliged to accept your order and may, at our discretion, decline the order. We are not responsible for the provision of the excursion or tour or for anything that happens during the course of its provision by the operator, except to the extent caused by fault on our part. Masks are now mandatory in airports, train stations and other ports of travel. AMAZON, AMAZON.COM, AMAZON PRIME and the AMAZON PRIME logo are trademarks of Amazon.com, Inc. or its affiliates. Most airlines are not offering full refunds at this point, except in very specific circumstances. We may correct any pricing errors on our website at any time. In addition, and without limitation, StudentUniverse is not responsible for, and need not make any reimbursement or refund for, any injury, loss, death, inconvenience, delay, or damage to person or property in connection with the provision of any goods or services if resulting from acts of God, force majeure, illness, disease, pandemic, quarantine, acts of war or civil unrest, insurrection or revolt, embargoes, blockades, boycotts, animals, strikes or other labor activities, criminal or terrorist activities of any kind, overbooking or downgrading of accommodations, weather conditions, sanitary conditions, lack of medical care, mechanical or other failure of airplanes or other means of transportation, any failure of any transportation mechanism to arrive or depart on time, or any other matter not within StudentUniverses direct control. In securing the reservation with your credit card details, you confirm that you and all travelers are over the age of eighteen (18) and that you are solely responsible for the remainder of the payment to the accommodation provider upon arrival. No. Airlines have been updating their policies regularly as the situation is still changing. If your ticket was on two separate airlines, youll have a partial credit for both of the airlines. Details of these rights are published at EU airports and are also available from your airline. If that happens, we will not pay any booking cancellation or other fees or any accommodation, travel or other costs you incur because you are denied boarding, are unable to travel as scheduled or are otherwise unable to use your booking. The tuition rate in force for all programs is based either on program or modality. accommodation (c) vehicle rental or (d) other tourist services Make sure there are enough seats remaining for your party and let everyone go through the checkout process. You will be asked to pay our administration charge of 50 per passenger per booking (or such other amount specified in your travel documents), plus any additional travel service provider change or cancellation fees. For many airlines, the credit is good through December 31, 2020. We attempt to present the best airfare available in the market, but sometimes (unfortunately) we don't win. Where we incur any liability for a cancellation fee or charge for any booking that is canceled, you agree to indemnify us for the amount of that fee or charge. All individuals departing from the United States of America must be in possession of a valid passport. Please note, if you cancelled your reservation prior to the airline canceling your flight, you may no be longer eligible to request a refund as you were the one to opt for cancellation. Airlines have specific guidelines for minors traveling without an adult (Unaccompanied Minors). Please ask us to confirm what protection may apply to your booking. StudentUniverse is part of the Flight Centre Travel Groupone of the world's largest travel companies. Final payment is due 60 days prior to the tour start date. Such a change is deemed to be a minor change. Any errors in names, dates and timings may result in an inability to use that booking and the booking being cancelled. you will be asked to show the childs full unabridged birth certificate. Keep in mind that Basic Economy flights and partially-flown itineraries are not eligible for refunds. And in case you didnt know, you dont have to be a student to book on StudentUniverse. Change rules and fees can vary tremendously. The credit will be for the remaining amount of your ticket. Student universe uses tripmate for their insurance policies and they're a complete scam. If you book a package which does not include flights, our ABTA membership means that we provide financial protection for your money. Any fines, penalties, payments, delays or expenditures incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility (except to the extent caused by fault on our part). The student will receive said student discount only upon arrival and only if a valid Student Identity Card is presented to the hotel. increases before full payment and increases attributable to government-imposed taxes or fees after full payment will be your responsibility) applicable to your purchase. We aim to provide you with an amazing travel experience. We hold an Air Travel Organisers Licence (number 4267) issued by the Civil Aviation Authority. You may check and correct any input errors in your booking up until the point at which you submit your order by clicking "Finalise Order". We really cant speak to any insurance questions. If we have arranged a package for you and you are prevented from taking your travel arrangements you may make a request to transfer those arrangements to another individual. For any fare we advertise, we first check to make sure there are some available seats. It is important that you ensure that you have valid passports, visas and re-entry permits which meet the requirements of immigration and other government authorities (including, in certain cases, visas for transit points). Amendment and cancellation policies differ per hotel. Log in (or join) to see if you are eligible. It is your responsibility to ensure that you have valid travel documentation, including but not limited to passports, visas, transit visas, green cards, and/or certificates of authenticity, which meet the requirements of immigration and other government authorities at every destination. Many airlines are updating their policies regarding travel credit use deadlines. If your query is not urgent, please expect a delay in receiving a response. Any changes to the carrier after you have received your tickets will be notified to you as soon as possible and in all cases at check-in or at the boarding gate. If you require your confirmation email to be re-sent, please contact us (email to: All accommodation details and contact information are printed on your booking confirmation email. All travellers must have a valid passport for any international travel and many countries require at least six months validity from the date of return. A flight disappearing from your account typically means that the airline has cancelled it. Please travel responsibly and take into account all local health guidelines and restrictions in both your home city and the destination youre considering visiting before traveling. Most of our deals are available to be purchased online. We can arrange travel insurance for you or provide you with a quote or general information about the travel insurance options available to you. You will need to have their legal name as it appears on their ID and their date of birth. For countries allowing international visitors, the vast majority are requiring a Covid test (taken within a few days before your trip) to travel. It depends on the airlines waivers and if the travel ban actually applies to you. We recommend that you contact the airline or visit the airlines website to confirm your scheduled departure time 24 hours prior to your flight. Well be with you within a few days. Sometimes airlines provide us with fares they do not want displayed to the general public. You can still book with StudentUniverse. AMAZON, AMAZON.COM, AMAZON PRIME and the AMAZON PRIME logo are trademarks of Amazon.com, Inc. or its affiliates. Travelers are responsible for ensuring that they have all necessary travel documents and visas. Beginning October 1, 2021, if you plan to use your state-issued ID or license to fly within the U.S., it is your responsibility to make sure it is REAL ID compliant. These policies and rules are binding on you, so be sure to review them before purchase. In accordance with the Package Travel Regulations, if we have arranged a package for you and the travel arrangements are not performed with reasonable skill and care we will make good those arrangements or pay you appropriate compensation if this has affected the enjoyment of your trip. You must not make any booking unless you understand and agree with these Booking Conditions. You agree that your sole legal recourse is against the specific provider, not StudentUniverse or its affiliates, parent company, shareholders, directors, officers, employees, agents, or contractors. Call us when youre ready to rebook and we can help you use credit. Please let us know of any special requirements you may have for your travel arrangements such as special meal and seating requests, room type or disabled access. You can contact our customer support line 24hrs a day, 7 days a week from wherever you are in the world: +44203 056 7993 if you booked through a consultant; or. Please note, your ticket may still be subject to StudentUniverse cancellation fees as per the penalties listed under the rules of your ticket. Please understand this process can take several months to get a resolution and we cannot guarantee it will result in a refund. Once the situation does stabilise, and if your airline allows, we can advocate for refunds on your behalf. If you need information regarding visa and other travel document requirements for your trip please let us know. Please note that some airlines may refuse such requests and treat the transfer as a cancellation and rebooking. You should save and/or print a copy of these Booking Conditions at the time the booking is placed. However, you can use a debit or credit card with a billing address outside the United States and Canada for all purchases. StudentUniverse is part of the Flight Centre Travel Groupone of the world's largest travel companies. If we have several people messaging us for the same problem, it actually slows us down and takes time away that could be spent helping more people. Specified hotels may offer student discounts. If you are a British citizen we will provide you with general information on visa and passport requirements that apply to international travel bookings you make with us. Most airline tickets do allow changes for a fee, plus any difference in fare. There are additional requirements if the child is travelling with only one parent, with neither biological parent, or unaccompanied. In these circumstances (except where you have failed to pay the final balance) you can either have a refund of all money paid or, if available, accept an offer of alternative travel arrangements of comparable standard (we will refund any price difference if the alternative is of a lower value). This table is for informational purposes only. Some airlines permit accrual of frequent flyer points/miles for our Student/Youth plane tickets, and others do not. Yes! Its important you read your airlines policies for any restrictions as we are bound to each airlines policy. The request process may take up to 4-6 weeks due to the overwhelming volume of requests airlines are receiving. Refunds will only be made available to the person named on the booking payment receipt, unless otherwise agreed in writing by all travellers listed on a booking. Service providers reserve the right to refuse service to travelers at their sole discretion and including, without limitation, if the traveler (i) lacks proper documentation for the country of destination; (ii) has a contagious disease; (iii) is under the influence of alcohol, drugs or narcotics; and/or (iv) manifests disruptive and/or unruly behavior. Please contact us to see if your booking qualifies. If payment is not received from the issuer for any reason, you agree to pay us all amounts due immediately on demand. Any claims that may fall under the relevant travel protection policy must be submitted directly to the insurance company identified in the policy. Studentuniverse Refund Policy Coupon Code can be found at this link. For any excursion or other tour that you book while on travel arranged by us, your contract will be with the operator of the excursion or tour and not with us and your legal rights in connection with such excursion or tour will be against that operator. You are responsible for confirming with the United States Department of State or representative government agency of the country to which you are traveling to confirm the requirements for visas and/or other requirements for admission to your destination. How do I change or cancel my flight ticket due to COVID-19 / Coronavirus? When you call multiple times, it wont move you up in the queueitll only ask if youd like to delete your place in line. Minimum stay and maximum stay rules apply to return and multi-stop flights. Business Details A change to your student status will not impact your travel credit. If any part of a payment is non-refundable, the merchant must declare this fact in a written No Refund or Cancellation Policy to that customer before the refund is processed. We will collect all mandatory taxes, however some countries may charge additional departure, hotel or other taxes that must be paid locally. How were working to help you during COVID-19 and your FAQs answered: Your StudentUniverse reservation number (typically 6 letters), A phone number where you can be reached at any time (we have agents working 24hrs a day all over the world), If you are ok with canceling for future credit per the airlines policy let us know and well just take care of it and let you know when its done. If you do not fly on the departure portion of your reservation, you will lose the full value of your ticket(s). Our agents will give you full details of the itineraries before you book. Always free! This maximum amount will only be payable where everything has gone wrong and you have not received any benefit at all from your package travel arrangement. Wherever in the world you want to fly, StudentUniverse AU can help you get there for less. Second, they do not specify the baggage allowance on their e-ticket. When you make a booking with us, you acknowledge and agree that we will be acting as an agent only for the relevant tour organiser or travel service provider, including in relation to packages that we arrange, and that neither StudentUniverse nor any of its directors, employees or agents has any liability of any nature in connection with the relevant travel service, except as set out in these Booking Conditions and the Package Travel Regulations. We can also offer you ABTAs scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. Travel Clinics, operated by Masta Limited, provide comprehensive travel health advice and same day vaccination and anti-malarial services. However, reimbursement by an airline of the cost of a flight that forms part of a package does not automatically entitle you to a refund of your entire package travel arrangement cost from us. Please only contact us if your flight is within the next 48 hours, so that we can help those with urgent needs first. If you are paying by this method you will need to request account details from your consultant and make the payment at least three business days prior to the actual due date. Travel documents, including, without limitation, airline tickets, hotel vouchers, tour vouchers or any other document (whether in electronic form or otherwise) are used to confirm an arrangement with a service provider. If you would like us to petition to the airline for a special request, we will advocate on your behalf. You also can't split it between multiple flights. It is your responsibility to ensure you have valid travel insurance that covers and is appropriate for your needs. Name changes are not permitted in any instance (subject to the section below If you transfer your package holiday). StudentUniverse does not guarantee that the prices of student plane tickets found on this website are the most competitive in the market. All airline tickets must be issued in the name of the passport/photo identity holder. Please check your airline's policy. Additional taxes and surcharges that cannot be pre-collected may be charged locally by car rental agencies, hotels or other suppliers. If you have any objections to your personal information being disclosed to an overseas recipient, please let us know. No one other than a party to this agreement, their successors and permitted assignees, shall have any right to enforce any of the terms of this agreement, including under the Contracts (Rights of Third Parties) Act 1999. You may cancel your travel arrangements at any time, however please note that certain travel arrangements may be non-refundable. StudentUniverse is not an insurance company. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable). These policies and rules are binding on you, so be sure to review them before purchase. StudentUniverse is part of the Flight Centre Travel Groupone of the world's largest travel companies. Which I did and I saw 38 kg at first, then at the last minute 0 bag allowance. Therefore, where your requested travel arrangements require that your personal information be sent to an overseas recipient (other than any of our overseas related entities), you agree that this is at your risk and we will not be liable or accountable for how those recipients handle your personal information. In the rare situation where you have already been told that the airline has agreed to a refund, please note that it will be delayed. These are intended to give a guide to the services and facilities you should expect from your accommodation. You must comply with local government regulations. Please contact us as soon as possible if you do not intend to check in for a confirmed reservation in these circumstances. We will be fully responsible for the proper performance of the package as a whole. By making the reservation with a credit/debit card, you authorize us to make a charge against that card. Search for the total number in your party and log in (or Sign up) as yourself. Save your details for a quick and easy checkout process. Reviews. You also can't split it between multiple flights. Baggage is entirely at owner's risk. All you have to do to unlock our exclusive student and youth fares is sign up for a FREE membership. Under EU law (EC 261/2004) you have rights in some circumstances to refunds or compensation from your airline in cases of denied boarding, cancellation or delay to flights. If, due to weather, flight schedules, or other uncontrollable factors, you are required to spend additional night(s), you will be responsible for your own hotel, transfers, and meal costs. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate. Our Privacy Policy, which you agree may be updated from time to time in our sole discretion, is available for viewing at https://www.studentuniverse.com/about-us/privacy-notice. If you have a layover, you should check if there are transit requirements for that country as well. We believe that travel is essential to a modern education and that students return enlightened and inspired. If you are not sure whether your ID complies, please check with our local state department of motor vehicles, or visit www.tsa.gov/real-id. We are committed to protecting your personal information and will process your personal information in accordance with our Privacy Notice, available online at studentuniverse.co.uk/students/privacy-notice or in store. If you are not finding a price point that works for you, continue to check to see if something becomes available. We cannot guarantee that the travel service provider will credit you with point for your booking. StudentUniverse is not responsible for providing you with this information. last updated: June 29, 2021. Eligibility, Joining, and Website Information. Individual services and tour organiser packages. Whether the cancellation is initiated by you or the provider, in addition to any supplier and airline cancellation/amendment fees, we may charge the following fees on a Per Passenger, Per Booking basis in our sole discretion: (A) Domestic US flights: Cancellation Fees: $75.00 / Amendment Fees: $75.00; and (B) Flights to/from the Rest of the World (destinations outside of USA) Cancellation Fees: $250.00 / Amendment Fees: $150.00.
