And if that doesnt work well, you can always contact me. Can a vacation rental host cancel my stay and keep my money? I called EF and they directed me to the insurance company-which is an absolute rip off. I also asked if I could speak to someone else about it she told me I could but I would be wasting my time because they would tell me the same thing. Yes, even though quarantine is a covered reason for a full refund, EF Tours CHARGED members $$ a significant amount of money thus negating a full refund. During our trip there were extra excursions offered in any city we stayed in more than one night. But when it comes to refunds, they quote rules and policies designed to make it difficult, if not impossible, to get a refund. Politeness. Is there any way I can get around it? A Comprehensive Guide, Is Hiring a Travel Agent Worth It? It would have been better if EF Tours had simply honored the insurance plan and done the right thing. I find that unreasonable - they initially said another roommate, now I am finding 4 kids in a room. Original scheduled departure was on or before May 14, 2020. About Ultimate Break tours Meals, transportation, Tour Directors, pace, customization, and who you'll be traveling with. Be sure to document all communication with EF Tours so that you can refer back to it if necessary. To date I paid $1063 on this trip to Peru and canceling it over 1 year in advance due to unforeseen circumstances has cost me $560. EF is keeping $565 dollars needed to cover their overhead and costs to hotels and airlines but students could reschedule. On the second night we had a traditional Alsatian dish called Flammekueche, which was sort of like a pizza with a creamy sauce. Against my better judgement. The front desk attendant seemed more than annoyed anytime someone from our group would approach them, and insisted that we all leave our keys at the front desk when leaving the hotel for dinner that night. We were not given specific dates for our trip, but instead we were given a window of time during which the trip would occur. We were promised experiential learning activities during the trip. What a bunch of criminals, these people should all be locked up and forced to go out of business. I will never, ever even consider sending any of my other kids on one of these trips. It will cover topics such as contacting EF Tours directly, filing a complaint with the Better Business Bureau (BBB), disputing the charge with your credit card company, and seeking legal advice. Following these steps should give customers the best chance of getting a full refund from EF Tours. Each participant in our tour was required to submit a copy of our passport to EF to insure that we had the proper documentation to travel. Flights Cost, airlines we use, booking flights, baggage, requests, and managing your flights. Dont accept vouchers or points. | You can also call 800-665-5364 to request a refund on an international tour; for bookings of domestic trips through EF Explore America, call 888-333-9756. Getting a full refund from EF Tours can be a difficult process, but it is possible. My daughters room had the same layer of dirt in the bathroom, plus a shoe print from where someone killed a bug on the wall. Just another site how to get a full refund from ef tours We were assured that our tour director would be with us around the clock, handling local transportation, hotels, and meals while also providing their own insight into the local history and culture.. Before we left on our trip, we were told by our group leader that we shouldnt need more that $25 US dollars per person per day for lunches and snacks. EF seems to take the money and doesn't provide much other info. Tours are advertised by the group leader/teacher to students at their school and to their local community. Once I realized that time would be much more limited at every destination than I expected it to be, the trip went much more smoothly. Lunches were not included in the initial price of our trip and were paid out of pocket each day. The first was in 2018. While our tour guide was a very sweet, personable woman, she didnt seem to understand how to manage the timing logistics for a group of 40 travelers. We did have some great cultural experiences while we traveled. For example, while we were driving across Italy, she had our driver stop at a large gas station for a bathroom stop. If all other attempts to get a full refund from EF Tours fail, it may be time to seek legal advice. It was a disaster. Seriously, that was suppose to be the best part?!?!?! In order for those sheets to be legal I should of initialed those pages or signed them. This hotel was significantly older than the other three we had stayed at, but it was still clean and comfortable. My EF Tours experience definitely taught me a lot about group travel. ?we were then offered a tour of a castle which was supposedly a make up gift from ef tours for the bus situation however, once we got there we only had about 45 mins- an hour to tour the entire castle. It was absolutely fantastic. The brochure promised that participants would be surrounded by the people, the language, the food, and the way of life of the destinations on our itinerary. There were no medical facilities available on this resort, and it was necessary to have my son medically evacuated back to the states to receive treatment. Hursh can still be heard on the buses as well as the Magical Express. We are currently preparing to issue the refund you recently requested. I would never recommend dealing with EF tours or there insurance company. Tickets can be purchased individually at the ticket booth for just $42 USD or for groups ahead of time for just $24 USD. My daughter wanted to go with members of her class on this great trip with EF tours. Im not sure if the lunch situations were like this because of our tour guide or because of EF itself. All travelers must pay the non-refundable, non-transferable $95 Enrollment Fee upon enrollment in order for the enrollment to be complete. Your email address will not be published. Id say yes. In the meantime, I received notice that I would be required to attend a mandatory training evolution with the military and learned that the dates overlapped. I will not let this go if need be I will take them to court and sue there asses. Local 1-317-582-2658 or Toll-free 1-866-887-7148. EF has the group leader/teacher set up deadlines for signing up to go on the trip, sometimes including small discounts to encourage enrollment. Its completely impossible for 40 people to make use of just a handful of bathroom stalls in five minutes. By skipping the London Eye, we were able to have a bit more time to explore and plenty of time to enjoy our pub dinner that we mentioned earlier since the London Eye excursion was timed to happen right before dinner. I am a retired college Professor of Art. Two straight hours of calling the ef tours emergency hotline and no still no answer. The swimming area was not separated in any way from boat traffic, nor was my son warned about possible boat traffic. . But in Paris, a visit to Montmartre was abandoned, even though our dinner restaurant was within a mile of the historic location. I did purchase it actually! B)there are about 1,000 people in the building and I have yet to see anyone that wasn't white as the driven snow. It has been no surprise that management NEVER called. All travel needs to be departing prior to the COVID-19 Future Travel Voucher expiration date. How Does PTO Work for Salaried Employees? We did not get to select from a menu and were all served the same thing each night, with the exception of those who had special dietary needs. All breakfasts were served at our hotels. Often, a brief, polite written appeal to someone higher up can do wonders. If you wanted a refund, there was a fee. Four kids to a room was common on our tour. Be sure to document all communication with your credit card company so that you can refer back to it if necessary. Although it did seem that everywhere we went in Italy, anyone who was gluten free or dairy free was served watermelon for dessert. why is there a plague in thebes oedipus. EF will make accomodations for those with specific dietary needs, such as gluten free or dairy free meals. Our tour consisted of 26 travelers from our high school: three teachers, seven adults and 16 students. Flights cancelled, rerouted. I am not canceling the trip, but yet I am the one. Wheres my airline ticket refund from GotoGate? It all depended on where we were and what was going on whether or not wed get to select a restaurant on our own or if the group would be directed to eat at somewhere specific, and if wed have lots of great choices or really limited options. If you have a consumer problem,please contact our team at Elliott Advocacy through this form. They split group in half. It includes time, money, convenience, and many other factors. There are usually two or three optional excursions that can be added to any tour. how to get a full refund from ef tours. Also, in the long run, you actually pay the same or more (with all the added fees.) We paid an extra $85 USD above and beyond the base tour price to experience it. So..after extensive research, I found a custom tour company who could arrange my own tours, with my itinerary, with my hotels, and with my schedule. The deduction of $500 includes items such as the non-refundable deposit and other non-refundable fees. Which btw the ticket was $100!!! But in Florence, visits to San Miniato al Monte and Piazzale Michelangelo were dropped off the itinerary with no explanation. Whatever you need, well handle it. They also promise to have the lowest price on the market for this type of travel. I cancelled my daughters trip to Greece. In most cases, refunds can be issued electronically with the funds being sent directly back to your current account on file. We also learned that our high school would not give any credit to students who participated in these trips, even though much was made of the educational credit during the pitch to get us to join the tour. Start by contacting EF Tours directly, then file a complaint with the BBB, dispute the charge with your credit card company, and seek legal advice if necessary. lakewood board of education address; hyde park skatepark london; obituaries humphrey, nebraska Menu Toggle. The trip was booked for June of 2019. My moms stairlift has a big problem it does not work outside! But there were several instances where visits to certain locations were dropped off our itinerary completely, and visits to other non-advertised locations were added. Stories like hers repeat themselves every hour of every day. Before our tour, the group leaded made sure every person who showed an interest in going on the trip got the glossy, full color brochure that outlined our itinerary and told us what to expect on the tour. For this trip it really came down to adjusting expectations once we were traveling. General sale starts at 9am . however, in the 2 weeks that we were enrolled we had made payments amounted to $800. Spring break trip with the school for my two boys to go to Greece and Italy this year. nike nationals track and field backpack; 0 comments. The information provided typically includes the return deadline, eligible products, and the required documentation such as a proof of purchase. I have a passion for learning and enjoy explaining complex concepts in a simple way. Vacation rental mistakes every family makes (but you shouldnt), This is how to fight a hotel billing error and win. I think I would, but I would definitely choose a slower paced itinerary with more time in each destination. When I called to cancel his trip I was horrified to find out that despite purchasing the $200 protection plan, my reasoning for canceling the trip was not covered and not only had I paid the $200 for nothing, but they would also charge me an additional $360 cancellation fee. I would NEVER stay at a truck stop, nor would I deceive students into thinking they were going to be safe on a trip and then place them there. Consumers who booked domestic trips through the EF Explore America tours program should call 888-333-9756 to request a refund. Trips are usually initially introduced about two years before the travel date so that participants can make smaller monthly payments to cover the cost of the trip. Experts say you shouldnt use a credit card dispute unless you have no other choice, which is to say the travel company wont refund your purchase even though its agreed to do so. Two years later they called and talked me into a 9-Day tour to Rome. I could go on and on. Call 800-992-1892 to enroll. Whatever happens, weve seen it. But on her return flight, one of the legs, on Flybe from Paris to Manchester, England, mysteriously vanished. The trip isn't until June of 2017. We signed up about a year out from the trip, while another student who traveled with us signed up just a month or two before we left. Your local principals, school boards, etc. Parents are upset that a student tour company won't give full refunds for canceled European vacations. During our time in Rome, lunch came with some free time to wander, so we were able to go out and select the restaurant of our choice. Worry-free guarantee; If you cancel the booking within 60 days from the reservation date, you are entitled to a full refund. EF Tours is a travel company that specializes in international tours for students. I think communicating with the group more about where were going could have avoided some sticky situations that a few of our travelers found themselves in when they were left behind. CHICAGO (WLS) -- Countless study abroad trips have been canceled due to COVID-19, leaving many families out thousands of dollars. posted by: 23rd July 2021; No Comments . Tune Up Kit Oil Air Filter Kit for John Deere L130 G100 G110 SABRE 2554. Image courtesy: EF Go Ahead Tours Benefits of EF Go Ahead Tours. It is very expensive, and I'm just hoping for a positive experience. When you travel with EF, you get the benefits of our 55+ years of experience and our unmatched global network. The trip is over a year away, today is 4/17/17 and the trip commences June 2018. Were always here to help. By using this website you agree to our Cookies Policy. As you can imagine the difference between 0 and 55 is immaculate and only caused problems throughout the entire trip. On our way to Rome, our guide added a stop in Ovierto, a beautiful small town with picturesque views, wonderful dining and great little shops which we enjoyed immensely. Our Safety & Incident Response team is available 24/7 and we have a resource network of industry experts, healthcare professionals, and government personnel who liaise with local embassies, government authorities, and health providers. While the teacher recruiting students is designated as your group leader, they dont actually lead the tour once you start traveling. But the idiotic folks at EF Tours says since this was "unforeseen", we are not covered. We learned that this hotel had once housed men studying to join a monastery, which explained the doritory feel of the place. Some days our tour guide would set up a lunch option for us, having arranged a preset menu and price with a local restaurant. My oldest son was scheduled to take a school trip to Peru next year. Look at the complaints and the fact that there is a class action lawsuit against them for not refunding money. Between Florence and Rome, we spent the night at the Hotel Villa Ricci (not pictured). Travelers or their transferees can redeem the voucher for this available refund at any time prior to September 30, 2025. The team will contact you and assist you thereafter. Electric Bike Thumb Throttle 12-84v LED Display Voltmeter & ON OFF Kil torquetech.co.uk. EF, as a company, offers may types of tours ranging from group trips for adults to organized gap years for high school graduates. Consumer Alert: No more automatic refunds for skipped ports? The front desk did not seem to care and we were told no one was available to come clean the bathrooms. When he asked for these items at the front desk, he was told that we should have called earlier to request them since they were all locked up in a cabinet by the time we arrived at the hotel. Once we arrived in Rome, the Villa Aurelia was our home base for two nights. I am self employed so I had to send a letter stating that my business went under and this had created a hardship. On the rare occasion when this requirement is not fulfilled, participants are given one or more of the following options: 1. As for hotels, travelers know very little about where they are staying ahead of time. Before our trip, our group leader did make sure to advise us about pickpocketing and theft at major tourist sites in Europe, and advised us to be prepared. I worked on the building and had to be in the offices every 3 months for 2 years. While I could not find information about individual class pricing, I highly doubt that EF paid that much per person for us to spend an hour making tiramisu. She lost her engagement ring in a rental car. Once EF has processed and notified you of this move, you may opt to receive a COVID-19 Future Travel Voucher valued at 100% of monies paid toward your original tour/program. 2/22/2022. If EF Tours still refuses to issue a full refund, the next step is to contact your credit card company. Angry demands for a refund and threats to take a company to court almost always backfire. I think it's just something they do to alleviate kids carrying too much cash with them. We were encouraged to invite friends and family to join us on the tour, whether or not they were associated with our school or even local to our area. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Proudly powered by WordPress WBTV contacted EF Tours to find out why, in the middle of a global pandemic, they are refusing to give a full $3,300 refund. Cancel your tour and all travelers will receive a transferable Future Travel Voucher in the amount of all monies paid for the original tour, less the cost . It's essential for customers to examine a seller's return policy before . Our award-winning daily newsletters keep you posted on our random acts of consumer advocacy. This company is a fraud and steals money from families. I was told we should have paid extra if we wanted to be IN Sorrento. When Will Hawaiis Safe Travels Program End? Our tour guide didnt seem to have this mentality. 109 to 45 days prior to departure: Full refund less $95 non-refundable deposit, all Non-Refundable fees, and 50% of program price. The local tour guides who showed us the sights of each city were the most informative folks on this trip, with extensive knowledge of the history and culture at each stop, but we were forced to use amplifying devices called Whispers in order to hear the guides. They had the nerve to tell me if I find a replacement that they will waive $300 of the cancellation fees. Was informed of the price to cancel was $199 not the $95 listed. Our tour left some of these promises unfulfilled, but did give us a glimpse at some fantastic destinations in Europe and some amazing memories. On October 22, 2020, Boston-based co-counsel for McGrane PC send a demand letter to the EF Defendants (including EF Explore America Inc., which runs domestic tours) demanding a full refund under Massachusetts consumer protection law which Massachusetts consumer protection law appears to more directly address the requirement that such full . To request a refund, consumers who booked international trips through EF's Educational Tours program should call 800-665-5364 to request a refund. It was quite nice not to have to worry about any of that. They also charged me $189 for insurance I declined. I have been a group leader with EF for 10 years and they have been getting so bad that I will no longer travel with them. It really did take a lot of pressure off to just let someone else do all that work. Accommodations and rooming Hotels and hostels, rooms and roommates, amenities, and upgrades. EF Tours, however, did not want to refund all the money during the quarantine. Thank you for your honesty! There were a total of 40 people on our tour. I went on my trip June 11, 2014-June 25, 2014. We also had the unfortunate luck of awful traffic. My son didn't create this problem, and it's not his fault. Youll also connect with other readers who want to make the world a better place. My first was as a parent going with my 15-year-old along with a group of about 20 kids (from a . If you booked a trip like this as an adult, you would scream from the rooftops for a refund but since these are kids, apparently EF doesn't have to listen because there will be another crop of unsuspecting students waiting to go next year. allego spac presentation lake placid skating rink how to get a full refund from ef tours. Travelers remain able to exchange their reissued COVID-19 Future Travel Voucher up and until the originally stated expiration date for a refund of the amount on the original COVID-19 Future Travel Voucher less $500. But the worst experience in this hotel went to a dad on our trip, whos single room contained only a sofa. She had a black eye and blood in her eyeball for the entire trip. Friday 24 March - London, The O2. Get online free 48v Electric Bike Controller Wiring Diagram e-books in eBook format, PDF, ef go ahead tours appMotorcycle Electrical Wiring Diagram Pdf - Motorcycle Wiring Diagram charlotte-purser.blogspot.com. Travel Company efeducationaltours eftours eftours Photos See all Videos See all 1:02 Students can expect to room with one to three other students, and possibly have to share beds. The Return & Refund Policies may vary widely among different types of products and sellers. These tours are usually walking tours, but sometimes are bus tours, depending on the location. If your Group Leader has rescheduled your original tour/program, the group will be moved automatically onto the new tour/program. So Hignite and other parents contacted EF Tours, to learn they could get only vouchers, or pay a penalty to cancel. With no more than 48 hours in any location, we expected it to be jam packed. The only options available to us were food trucks along the river right next to the Tower complex. All dinners were set up at local restaurants before our arrival. Unfortunately, I had to cancel his trip because my son switched schools and his old school district could not take a non student out of the country. Focus on maintaining . Flights Cost, airlines we use, booking flights, baggage, requests, and managing your flights. If you have general questions about your enrollment in the travel . Click Registration to join us and share your expertise with our readers.). RIP OFF!! Other times it seemed like our guide might be creating these situations by not fully informing us what was available near by. The traveler can then utilize the remaining portion of the COVID-19 Voucher on another EF product for themselves or a member of their immediate family or community. Your email address will not be published. Did you purchase trip insurance? I think our group leader made that choice when she set up our trip. Pricing of products and services. EF does indicate up front that hotels may have small rooms without air conditioning, television, or elevators, and that WiFi may not always be available. On our way to Southern Italy, we spent the night in Sorrento at Sisters Hostel. They canceled my flight. Global Travel Protection plans | Coverage & flexibility | EF Tours Help Center: Payments & policies EF's industry-leading safety & coverage programs When you travel with EF, you get the benefits of our 55+ years of experience and our unmatched global network. Your Group Leader may choose from the following options: Work with EF to modify your group's current tour itinerary and dates, or find a new tour and apply all money paid to the new tour. Our guide was able to secure tickets (for an extra fee) for those who wanted them to a performance of Wicked during our free evening. Exploring the Pros, Cons, and Benefits of Utilizing Professional Vacation Planning Services. They are making a profit off of cancellations!!!! Lost one full day of 8 day tour. Explain the situation and why you are requesting a full refund. The design and architecture of the building are very unique and modern contemporary. EF has staff on the ground, 365 days a year, in over 50 countries to assist you in times of need. In my opinion they are if they hired them to insure these trips they should make good on there promises to get you to buy the insurance. I will say that the class was a fun experience at a great location, and we all enjoyed the desserts we made together. Other than the local tour guides and maybe the tiramisu class, I wouldnt call just visiting these historic places an experiential learning activity.. The rooms at these Hiltons were very new, immaculately clean and extremely comfortable. Your card has consumer protection programs built in so you can challenge a charge if the vendor does not fulfill what was promised. Whatever you need, we'll handle it. That's the advice of Laurie Guest, an author who specializes in travel and customer service. If not used for travel, a COVID-19 Future Travel Voucher can be exchanged for a refund of all money paid into a travelers account less $500. By enrolling on an EF Educational Tour pursuant to a COVID-19 Voucher redemption, the traveler is agreeing to the most current version of the Booking Conditions, which is available at www.eftours.com/bc. I am now retired, but have organized and will be leading another "Best of Europe" tour this September. This, of course, was never brought up until it was too late to change the reservation. I can't believe they can demand reasons for dismissal even with all the Hippa Laws. Vol 1, #2. So your kid just came home from school with a gorgeous full color brochure about an upcoming trip to Europe with EF Tours that one of their teachers is leading. It can be used for all components of the tour booked through EF prior to departing on tour including the deposit, program price, the optional Global Travel Protection plan, optional excursions, optional extensions, and rooming supplements. EF Tours is definitely a budget tour company, and for the price, you do get a good experience. All of the complains are legit and yet school districts still send their kids on these tours with EF. EF books all travelers in economy class seats for all transportation methods. For what it's worth 4k for a scotland ireland trip is definitely too much. In addition the insurance company retained by EF initially declined to pay to have my son evacuated from Cost Rica. You can call EF Ultimate Break at 1-800-766-2645. Settling with a debit card, a check or even a wire transfer means the money is gone. If I elect to exchange a COVID-19 Future Travel Voucher for a refund how long will it take for me to receive my refund? Since the legal drinking age in the areas we visited was 18, student who met this requirement were allowed to drink alcohol on our trip, but were asked to limit it to one drink with dinner. It was an equally devastating experience. Would I travel with EF Tours again? They informed me that my type of service is not recognized and I would not be covered. Call 800-590-1161 to enroll, EF Tours for Girls
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